Transformed a loss-making facility into a 15% GP performer within one fiscal year by streamlining data reporting, surfacing actionable metrics, and automating issue resolution workflows.
Created a network of 100+ citizen developers, complete with onboarding, training, and support infrastructure. This initiative scaled automation output far beyond what a single expert could deliver.
Built out countless process automations in a very short timeframe to handle a massive influx of hiring critical to business success. The agile introduction of new systems empowered the admin team to scale hiring for the business without needing additional heads themselves to make it happen, allowing for more impactful resource allocation.
Used legacy systems (IBM AS/400, Excel) and Power BI to consolidate fragmented data. Built reporting pipelines and standardized issue logging. Identified unprofitable business segments and restructured operations—resulting in a 15% GP turnaround.
Designed and launched a full learning ecosystem for citizen developers. Included automated onboarding, training guides, and community support. Enabled non-technical staff to automate 1–3 processes/year, multiplying organizational efficiency.
Led internal and external audits, including IATF automotive audits. Revamped internal audit structures to ensure compliance and readiness, resulting in successful certifications and reduced audit risk.
Led cross-functional teams through complex product launches and internal initiatives. Managed timelines, risks, and stakeholder relationships, delivering results on time and under budget.
Served as the internal expert for new Microsoft tools. Helped teams adopt Planner, Viva, Yammer, and more—translating features into real-world solutions and driving usage across departments.